II01–05The process
From a phone call to money in your account
Nothing is committed until you accept a written offer. Everything before that is free: the valuation, the postage, the testing, and changing your mind.
01
Tell us what you have
Call us, or email photographs. Either works.
On the phone we will ask what it is, roughly what it weighs and what any hallmark says. If it is easier to photograph it than describe it, send pictures instead. A clear shot of the item and one of the hallmark is usually enough.
02
We value it, out loud
You get a figure and the sum behind it.
We work from the live spot price, your weight and the fineness, and we tell you every part of the calculation rather than just the answer. If the hallmark is unclear we will give you a range and confirm it once we have tested it.
03
Send it in, insured
Only if you are happy with the figure.
We email you a pre-paid, tracked and insured pack. Put your items in, seal it, and hand it in over a Post Office counter. Get the receipt, and you are covered door to door from that moment.
04
Tested and confirmed
Same day it lands with us.
Everything is weighed and XRF-tested. No cutting, no acid, no damage. We send you the readings, the weights and the final offer in writing, and we tell you if it came out higher than the phone estimate as readily as if it came out lower.
05
Accept, and get paid
Bank transfer the same working day.
Say yes and the money goes out by faster payment, usually within the hour. Say no and we post everything back to you, insured, at our expense. No fee, no argument, no pressure.
IIISUMThe sum
What we are actually doing on the phone
There is no mystery to a bullion valuation. It is four numbers and three multiplications, and the only one open to argument is the last. Put your own figures in and watch it work.
- The spot price is public, so check ours against any source you like
- Fineness comes from the hallmark, then from the test
- Weight is measured on scales we can photograph for you
- Our rate for each category is published on the rates page
If any buyer will not show you those four numbers, ask why. It is the easiest way to tell a fair offer from a hopeful one, and it is the reason we put the calculation on the front page rather than behind a form. Call 020 8080 5750 and we will do it with you.
No. 0001
Valuation working
1Fine metal
7.31 g
7.98 g × 916/1000
2Troy ounces
0.2350 ozt
7.31 g ÷ 31.1035
3At spot
on the call
× today’s spot price
4We pay
on the call
our rate for this category
Steps 1 and 2 are arithmetic you can check yourself. Steps 3 and 4 need today’s gold price and our rate for your category, and we do those with you on the phone.
Finish the sum
This is the gold content. Some coins are worth more than that to a collector, and we check for it. The figure we confirm in writing comes from the weight and the fineness we measure ourselves.
Find out what it is worth.
Then decide, or don’t.
A valuation costs nothing and commits you to nothing. Call and we will work through the sum with you on the phone, or email photographs and we aim to come back to you within 48 hours.
- Free valuation, no obligation to sell
- Insured postage both ways
- Non-destructive testing, readings shared
- Same-day bank transfer on acceptance